Problem-Solving and Critical Thinking
Every job has problems: a machine that keeps stopping, stock that doesn't add up, a customer whose order went wrong, a process that wastes time. Employers value people who can calmly work out what is really going on and suggest a sensible fix, and who know which problems they must pass on to someone else. This course teaches a simple, step-by-step method for solving problems at work. You will learn to define a problem clearly, gather facts, find the root cause, tell facts from opinions and assumptions, avoid common thinking traps, come up with and compare options, make and check a decision, and know when and how to escalate a problem to your supervisor. The course is fully online and self-paced. Each lesson has a short activity in your workbook. You finish with a practical task and a final assessment, and you receive a MetaCo Certificate of Completion that you can add to your CV.
What you will learn
Define problems clearly, find the real cause, think critically about information, choose a good solution and know when to escalate.
- Module 1: Introduction
- Module 2: Defining the Problem
- Module 3: Finding the Cause
- Module 4: Thinking Critically
- Module 5: Weighing Options and Deciding
- Module 6: Knowing When to Escalate
- Module 7: Putting It into Practice
How it is assessed
Short quizzes as you go, a final assessment with three attempts (fresh questions each time) and a practical task.
Certificate
MetaCo Certificate of Completion, with your own number and a QR code employers can scan. This certificate confirms completion of a MetaCo short course.
What you get
- The lessons, quiz and practical task
- A downloadable workbook (PDF)
- The Soft Skills toolkit
- A one-page cheat sheet to keep
- The MetaCo certificate with a QR verification link, and a "Copy to my CV" line
- The Career Starter Kit, free with your first purchase
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