Professional Email and Business Writing

At work, much of what people know about you comes from what you write: your emails, your messages, the notes you leave and the forms you fill in. A clear, correct email makes you look capable and gets things done. A confusing or careless one causes delays, mistakes and sometimes embarrassment that is hard to undo. This course teaches you to write for the reader, avoid the mistakes that employers notice most, set out a professional email, handle common situations such as requests, follow-ups, apologies and bad news, write a short report, and use WhatsApp and other digital tools professionally and safely. The course is fully online and self-paced. Each lesson has a short activity in your workbook. You finish with a practical writing task and a final assessment, and you receive a MetaCo Certificate of Completion that you can add to your CV.