Reception and Front Desk Skills
The receptionist is the first person a visitor meets and the first voice a caller hears. In a few seconds, they decide whether the whole company seems professional, friendly and organised. Front desk jobs exist in offices, clinics, hotels, schools, car dealerships, mines and government offices, and they are a common first job for school leavers. This course teaches you how to create a good first impression, greet and sign in visitors safely, answer, hold and transfer calls, speak clearly and politely on the phone, take complete messages and pass them on, listen to and resolve complaints, and keep the front desk organised, safe and secure, while protecting people's personal information. The course is fully online and self-paced. Each lesson has a short activity in your workbook. You finish with a practical task and a final assessment, and you receive a MetaCo Certificate of Completion that you can add to your CV.
What you will learn
Greet visitors, answer the phone professionally, take complete messages and handle complaints calmly at any front desk.
- Module 1: Introduction
- Module 2: The Front Desk
- Module 3: Telephone Etiquette
- Module 4: Taking Messages
- Module 5: Handling Complaints
- Module 6: A Safe and Organised Front Desk
- Module 7: Putting It into Practice
How it is assessed
Short quizzes as you go, a final assessment with three attempts (fresh questions each time) and a practical task.
Certificate
MetaCo Certificate of Completion, with your own number and a QR code employers can scan. This certificate confirms completion of a MetaCo short course.
What you get
- The lessons, quiz and practical task
- A downloadable workbook (PDF)
- The Office Administration toolkit
- A one-page cheat sheet to keep
- The MetaCo certificate with a QR verification link, and a "Copy to my CV" line
- The Career Starter Kit, free with your first purchase
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