Customer Service Agent

Speak clearly, listen properly, read body language and give your supervisor updates they can act on, from your first day at work.

R349

Understand why conflict happens, stay calm, handle difficult conversations well and know when to involve your supervisor or HR.

R349

Give service that customers remember for the right reasons: strong first impressions, real listening and small extras that build loyalty.

R349

Stay calm under pressure, apologise and fix problems properly, know when to escalate and record every complaint.

R349

Get ready for contact centre work: a clear, warm voice, confident call structure, scripts, call volumes, quality checks and CRM systems.

R349