Customer Service and Sales

Give service that customers remember for the right reasons: strong first impressions, real listening and small extras that build loyalty.

R349

Stay calm under pressure, apologise and fix problems properly, know when to escalate and record every complaint.

R349

Get ready for contact centre work: a clear, warm voice, confident call structure, scripts, call volumes, quality checks and CRM systems.

R349

Work confidently on the shop floor and at the till: accurate till procedures, safe cash handling, stock and merchandising, and preventing shrinkage.

R349

Learn to sell by helping: understand customer needs, know your products, handle objections and close sales honestly.

R349