Soft Skills
Emotional Intelligence at Work
Understand your emotions, stay calm under pressure, read other people well and take criticism without losing confidence.
About this course
Being good at your job is not only about what you know. It is also about how you handle yourself: how you react when a customer shouts, when your supervisor criticises your work, when you are tired and stressed, or when a colleague is having a bad day. Employers call this emotional intelligence, and they look for it in every new employee.
This course teaches you to notice and name your own emotions, understand what triggers them, stay in control in difficult moments, manage stress in healthy ways, read and respond to other people's feelings with empathy, and take criticism and feedback in a way that helps you grow instead of hurting you.
The course is fully online and self-paced. Each lesson has a short activity in your workbook. You finish with a practical task and a final assessment, and you receive a MetaCo Certificate of Completion that you can add to your CV.
Course content
Module 1: Module 1: Introduction
- 1.1 Welcome and how this course works
Module 2: Module 2: Emotional Intelligence and Self-Awareness
- 2.1 What emotional intelligence is and why it matters
- 2.2 Knowing yourself: feelings, triggers and body signals
Module 3: Module 3: Managing Your Emotions
- 3.1 Staying in control in the moment
- 3.2 Moods, self-talk and bouncing back
Module 4: Module 4: Managing Stress
- 4.1 Understanding stress at work
- 4.2 Looking after yourself and getting help
Module 5: Module 5: Empathy and Reading Others
- 5.1 Empathy at work
- 5.2 Responding to other people's emotions
Module 6: Module 6: Handling Criticism and Feedback
- 6.1 Receiving criticism without falling apart
- 6.2 Giving feedback and repairing relationships
Module 7: Module 7: Putting It into Practice
- 7.1 Bringing it together and your practical task