Soft Skills
Professional Email and Business Writing
Write clear, correct emails, short reports and work messages that get the right result the first time.
About this course
At work, much of what people know about you comes from what you write: your emails, your messages, the notes you leave and the forms you fill in. A clear, correct email makes you look capable and gets things done. A confusing or careless one causes delays, mistakes and sometimes embarrassment that is hard to undo.
This course teaches you to write for the reader, avoid the mistakes that employers notice most, set out a professional email, handle common situations such as requests, follow-ups, apologies and bad news, write a short report, and use WhatsApp and other digital tools professionally and safely.
The course is fully online and self-paced. Each lesson has a short activity in your workbook. You finish with a practical writing task and a final assessment, and you receive a MetaCo Certificate of Completion that you can add to your CV.
Course content
Module 1: Module 1: Introduction
- 1.1 Welcome and how this course works
Module 2: Module 2: Writing for Your Reader
- 2.1 Purpose, reader and plain English
- 2.2 Grammar, spelling and punctuation that matter
Module 3: Module 3: Emails That Get Results
- 3.1 The parts of a professional email
- 3.2 Tone, CC, BCC and email etiquette
Module 4: Module 4: Common Workplace Emails
- 4.1 Requests, follow-ups and confirmations
- 4.2 Apologies, saying no and bad news
Module 5: Module 5: Short Reports and Notices
- 5.1 Writing a short factual report
- 5.2 Notices, forms and messages for the team
Module 6: Module 6: WhatsApp, Digital Etiquette and Privacy
- 6.1 WhatsApp and chat at work
- 6.2 Privacy, security and your digital footprint
Module 7: Module 7: Putting It into Practice
- 7.1 Bringing it together and your practical task