MetaCo

Administration and Office Skills

The Effective Office Manager

Run a safe, compliant, well-supplied office that works quietly in the background, every single day.

Run a safe, compliant, well-supplied office that works quietly in the background, every single day.

About this course

Every office runs on a hundred small systems: who opens up, who orders the coffee, who calls the plumber, who renews the insurance. When those systems work, nobody notices. When they fail, everyone does. This course shows you how to design, run and improve those systems so that your office works quietly and reliably.

COURSE STRUCTURE • Module 01: Introduction • Module 02: The Office Manager’s Role • Module 03: Office Systems and Simple SOPs • Module 04: Facilities, Premises and Office Moves • Module 05: Suppliers and Service Contracts • Module 06: Budgets, Cost Control and Reporting • Module 07: IT, Equipment and Office Policies • Module 08: Business Continuity • Module 09: The Office Compliance Calendar • Module 10: Putting It into Practice

HOW IT WORKS Work through each module online. Most modules end with a short knowledge check (60% to continue). The course ends with a final assessment: pass mark 80%, 60 minutes, 3 attempts. Learners who pass receive a MetaCo certificate.

COURSE MATERIALS Learner Manual, Activity Workbook, Quick Reference Guide, practical toolkit, Action Plan and Evaluation Form, attached to Module 01.

Course content

Module 1: Module 01: Introduction

  • 1.1 Introduction

Module 2: Module 02: The Office Manager’s Role

  • 2.1 The Office Manager’s Role
  • 2.2 Case study

Module 3: Module 03: Office Systems and Simple SOPs

  • 3.1 Office Systems and Simple SOPs
  • 3.2 Case study

Module 4: Module 04: Facilities, Premises and Office Moves

  • 4.1 Facilities, Premises and Office Moves
  • 4.2 Case study

Module 5: Module 05: Suppliers and Service Contracts

  • 5.1 Suppliers and Service Contracts
  • 5.2 Case study

Module 6: Module 06: Budgets, Cost Control and Reporting

  • 6.1 Budgets, Cost Control and Reporting
  • 6.2 Case study

Module 7: Module 07: IT, Equipment and Office Policies

  • 7.1 IT, Equipment and Office Policies
  • 7.2 Case study

Module 8: Module 08: Business Continuity

  • 8.1 Business Continuity
  • 8.2 Case study

Module 9: Module 09: The Office Compliance Calendar

  • 9.1 The Office Compliance Calendar
  • 9.2 Case study

Module 10: Module 10: Putting It into Practice

  • 10.1 Putting It into Practice