Professional Presence at Work

Welcome. This course is about the everyday behaviours that make people trust you at work: how you greet, dress, speak, decide and recover from mistakes. None of it is about being stiff or pretending to be someone else. It is about being reliable, respectful and easy to work with, in a way that fits who you are and the culture of your workplace.

COURSE STRUCTURE • Module 01: Introduction to Professional Presence • Module 02: What Professionalism Means • Module 03: First Impressions, Dress and Grooming • Module 04: Business Etiquette • Module 05: Cultural Awareness and Respect • Module 06: Confidentiality and Discretion • Module 07: Ethics, Integrity and Conflicts of Interest • Module 08: Relationships, Boundaries and Feedback • Module 09: Online Reputation and Remote Etiquette • Module 10: Putting It into Practice

HOW IT WORKS Work through each module online. Most modules end with a short knowledge check (60% to continue). The course ends with a final assessment: pass mark 80%, 60 minutes, 3 attempts. Learners who pass receive a MetaCo certificate.

COURSE MATERIALS Learner Manual, Activity Workbook, Quick Reference Guide, practical toolkit, Action Plan and Evaluation Form, attached to Module 01.