Human Resources and Employee Relations
Managing Poor Performance and Incapacity
Handle poor performance and ill-health incapacity fairly, lawfully and with the evidence to prove it.
Handle poor performance and ill-health incapacity fairly, lawfully and with the evidence to prove it.
About this course
Most dismissals for incapacity that fail at the CCMA fail for the same reasons: the wrong route was chosen, the employee never had a fair chance to improve, or nobody wrote anything down. This short course gives you a practical, step-by-step way to manage poor performance and ill-health incapacity so that the outcome is fair to the employee and defensible for the employer.
COURSE STRUCTURE • Module 01: Introduction • Module 02: Choosing the Right Route • Module 03: Managing Poor Work Performance • Module 04: Ill Health and Injury Incapacity • Module 05: Incapacity Meetings, Documentation and CCMA Risk • Module 06: Putting It into Practice
HOW IT WORKS Work through each module online. Most modules end with a short knowledge check (60% to continue). The course ends with a final assessment: pass mark 80%, 60 minutes, 3 attempts. Learners who pass receive a MetaCo certificate.
COURSE MATERIALS Learner Manual, Activity Workbook, Quick Reference Guide, practical toolkit, Action Plan and Evaluation Form, attached to Module 01.
Course content
Module 1: Module 01: Introduction
- 1.1 Introduction
Module 2: Module 02: Choosing the Right Route
- 2.1 Choosing the Right Route
- 2.2 Case study
Module 3: Module 03: Managing Poor Work Performance
- 3.1 Managing Poor Work Performance
- 3.2 Case study
Module 4: Module 04: Ill Health and Injury Incapacity
- 4.1 Ill Health and Injury Incapacity
- 4.2 Case study
Module 5: Module 05: Incapacity Meetings, Documentation and CCMA Risk
- 5.1 Incapacity Meetings, Documentation and CCMA Risk
- 5.2 Case study
Module 6: Module 06: Putting It into Practice
- 6.1 Putting It into Practice