Human Resources and Employee Relations
Managing Grievances
Receive, investigate and resolve employee grievances fairly, on time and in line with South African law.
Receive, investigate and resolve employee grievances fairly, on time and in line with South African law.
About this course
Every workplace has grievances. Shift rosters feel unfair, an acting allowance is not paid, a supervisor shouts, a promotion goes to someone else. This course shows you how to receive these concerns, deal with them quickly and fairly, and keep the record straight. It is built on South African law and practice, with examples from mines, plant hire yards, factories, shops and offices.
COURSE STRUCTURE • Module 01: Introduction • Module 02: Grievances and the Law • Module 03: Designing a Grievance Procedure • Module 04: Handling a Grievance • Module 05: Appeals, Difficult Cases and Escalation • Module 06: Putting It into Practice
HOW IT WORKS Work through each module online. Most modules end with a short knowledge check (60% to continue). The course ends with a final assessment: pass mark 80%, 60 minutes, 3 attempts. Learners who pass receive a MetaCo certificate.
COURSE MATERIALS Learner Manual, Activity Workbook, Quick Reference Guide, practical toolkit, Action Plan and Evaluation Form, attached to Module 01.
Course content
Module 1: Module 01: Introduction
- 1.1 Introduction
Module 2: Module 02: Grievances and the Law
- 2.1 Grievances and the Law
- 2.2 Case study
Module 3: Module 03: Designing a Grievance Procedure
- 3.1 Designing a Grievance Procedure
- 3.2 Case study
Module 4: Module 04: Handling a Grievance
- 4.1 Handling a Grievance
- 4.2 Case study
Module 5: Module 05: Appeals, Difficult Cases and Escalation
- 5.1 Appeals, Difficult Cases and Escalation
- 5.2 Case study
Module 6: Module 06: Putting It into Practice
- 6.1 Putting It into Practice