Leading an Admin Team

Administrative teams keep an organisation running: they answer the phone, process the invoices, book the venues and keep the records straight. Leading such a team well is a skill you can learn. This course gives you practical tools for each part of the supervisor’s job, from your first week in the role to handling a difficult performance conversation.

COURSE STRUCTURE • Module 01: Introduction to Leading an Admin Team • Module 02: From Peer to Supervisor • Module 03: Setting Expectations and Goals • Module 04: Allocating Work and Delegating • Module 05: Giving Feedback That Changes Behaviour • Module 06: Coaching, Development and One-on-Ones • Module 07: Managing Performance Problems Fairly • Module 08: Motivation, Communication and Meetings • Module 09: Conflict, Hybrid Teams and Wellbeing • Module 10: Putting It into Practice

HOW IT WORKS Work through each module online. Most modules end with a short knowledge check (60% to continue). The course ends with a final assessment: pass mark 80%, 60 minutes, 3 attempts. Learners who pass receive a MetaCo certificate.

COURSE MATERIALS Learner Manual, Activity Workbook, Quick Reference Guide, practical toolkit, Action Plan and Evaluation Form, attached to Module 01.