Front Desk Excellence

Reception is often treated as a junior role, yet it touches every visitor, caller, supplier and job applicant. This course shows you how to run the front desk as a professional service point and a first line of safety. Start by reading the objectives and thinking about the desk you work at now.

COURSE STRUCTURE • Module 01: Introduction to Front Desk Excellence • Module 02: First Impressions and the Reception Area • Module 03: Greeting and Hosting Visitors • Module 04: Visitor Registers, Badges and Deliveries • Module 05: Switchboard and Call Handling • Module 06: Handling Difficult Visitors and Callers • Module 07: Multitasking, Prioritising and Confidentiality • Module 08: Emergencies at Reception • Module 09: Boardroom Bookings and Meeting Support • Module 10: Putting It into Practice

HOW IT WORKS Work through each module online. Most modules end with a short knowledge check (60% to continue). The course ends with a final assessment: pass mark 80%, 60 minutes, 3 attempts. Learners who pass receive a MetaCo certificate.

COURSE MATERIALS Learner Manual, Activity Workbook, Quick Reference Guide, practical toolkit, Action Plan and Evaluation Form, attached to Module 01.