Human Resources and Employee Relations
Employee Relations for Supervisors
Lead people fairly every day: clear rules, consistent action, respectful union relations and early escalation.
Lead people fairly every day: clear rules, consistent action, respectful union relations and early escalation.
About this course
Supervisors are the face of the employer. Workers judge whether the company is fair by how their supervisor sets rules, answers complaints and treats the shop steward. This course gives you the legal basics and a set of practical habits for managing employee relations well, with examples from South African mines, plant hire yards, factories, shops and offices.
COURSE STRUCTURE • Module 01: Introduction • Module 02: The Supervisor and the Law • Module 03: Rules, Expectations and Consistency • Module 04: Day-to-Day Employee Relations • Module 05: Harassment, Risk and Escalation • Module 06: Putting It into Practice
HOW IT WORKS Work through each module online. Most modules end with a short knowledge check (60% to continue). The course ends with a final assessment: pass mark 80%, 60 minutes, 3 attempts. Learners who pass receive a MetaCo certificate.
COURSE MATERIALS Learner Manual, Activity Workbook, Quick Reference Guide, practical toolkit, Action Plan and Evaluation Form, attached to Module 01.
Course content
Module 1: Module 01: Introduction
- 1.1 Introduction
Module 2: Module 02: The Supervisor and the Law
- 2.1 The Supervisor and the Law
- 2.2 Case study
Module 3: Module 03: Rules, Expectations and Consistency
- 3.1 Rules, Expectations and Consistency
- 3.2 Case study
Module 4: Module 04: Day-to-Day Employee Relations
- 4.1 Day-to-Day Employee Relations
- 4.2 Case study
Module 5: Module 05: Harassment, Risk and Escalation
- 5.1 Harassment, Risk and Escalation
- 5.2 Case study
Module 6: Module 06: Putting It into Practice
- 6.1 Putting It into Practice