Administration and Office Skills

Contract Administration Basics

Keep supplier, client and service contracts under control: key dates, signatures, SLAs, changes and disputes.

Keep supplier, client and service contracts under control: key dates, signatures, SLAs, changes and disputes.

About this course

Every organisation runs on contracts: the cleaning service, the software licence, the client project, the vehicle lease. Someone has to know what was agreed, when it ends and whether both sides are keeping their promises. That someone is often an administrator, not a lawyer. This module sets out what the course covers, what it does not cover, and how to get the most from it.

COURSE STRUCTURE • Module 01: Introduction to Contract Administration • Module 02: What a Contract Is • Module 03: Reading a Contract • Module 04: The Contract Lifecycle • Module 05: The Contract Register and Key Dates • Module 06: Versions, Signatures and Filing • Module 07: Managing Performance and SLAs • Module 08: Variations and Amendments • Module 09: Disputes, Escalation and When to Call Legal • Module 10: Putting It into Practice

HOW IT WORKS Work through each module online. Most modules end with a short knowledge check (60% to continue). The course ends with a final assessment: pass mark 80%, 60 minutes, 3 attempts. Learners who pass receive a MetaCo certificate.

COURSE MATERIALS Learner Manual, Activity Workbook, Quick Reference Guide, practical toolkit, Action Plan and Evaluation Form, attached to Module 01.

Course content

Module 1: Module 01: Introduction to Contract Administration

  • 1.1 Introduction to Contract Administration

Module 2: Module 02: What a Contract Is

  • 2.1 What a Contract Is
  • 2.2 Case study

Module 3: Module 03: Reading a Contract

  • 3.1 Reading a Contract
  • 3.2 Case study

Module 4: Module 04: The Contract Lifecycle

  • 4.1 The Contract Lifecycle
  • 4.2 Case study

Module 5: Module 05: The Contract Register and Key Dates

  • 5.1 The Contract Register and Key Dates
  • 5.2 Case study

Module 6: Module 06: Versions, Signatures and Filing

  • 6.1 Versions, Signatures and Filing
  • 6.2 Case study

Module 7: Module 07: Managing Performance and SLAs

  • 7.1 Managing Performance and SLAs
  • 7.2 Case study

Module 8: Module 08: Variations and Amendments

  • 8.1 Variations and Amendments
  • 8.2 Case study

Module 9: Module 09: Disputes, Escalation and When to Call Legal

  • 9.1 Disputes, Escalation and When to Call Legal
  • 9.2 Case study

Module 10: Module 10: Putting It into Practice

  • 10.1 Putting It into Practice