Consumer Protection and Credit Law Basics

Consumer law decides how you market, what your contracts may say, what happens when goods fail and how you may lend money. Many businesses think the law applies only to big retailers. In fact a plant hire yard, a mine supplier, a canteen and an employer that lends money to staff can all be covered. This course shows you where the lines are and how to stay on the right side of them.

COURSE STRUCTURE • Module 01: Introduction • Module 02: When the Consumer Protection Act Applies • Module 03: Equality, Privacy, Choice and Disclosure • Module 04: Marketing, Fair Dealing, Fair Terms and Quality • Module 05: National Credit Act Basics • Module 06: Putting It into Practice

HOW IT WORKS Work through each module online. Most modules end with a short knowledge check (60% to continue). The course ends with a final assessment: pass mark 80%, 60 minutes, 3 attempts. Learners who pass receive a MetaCo certificate.

COURSE MATERIALS Learner Manual, Activity Workbook, Quick Reference Guide, practical toolkit, Action Plan and Evaluation Form, attached to Module 01.