Clear Writing at Work

Every working day you write to get something done: a payment approved, a problem fixed, a client reassured. Clear writing saves your reader time and saves you the follow-up calls, corrections and complaints that unclear writing creates. This course gives you practical methods you can use on your next email, not theory for its own sake. Bring real documents from your own work to practise on.

COURSE STRUCTURE • Module 01: Introduction • Module 02: Plan for Your Reader • Module 03: Plain Language and Tone • Module 04: Structure: Point First, Easy to Scan • Module 05: Grammar and Punctuation That Matter • Module 06: Emails and Chat Messages • Module 07: Letters, Memos and Briefing Notes • Module 08: Reports, Proposals and Executive Summaries • Module 09: Edit, Proofread and Include Every Reader • Module 10: Putting It into Practice

HOW IT WORKS Work through each module online. Most modules end with a short knowledge check (60% to continue). The course ends with a final assessment: pass mark 80%, 60 minutes, 3 attempts. Learners who pass receive a MetaCo certificate.

COURSE MATERIALS Learner Manual, Activity Workbook, Quick Reference Guide, practical toolkit, Action Plan and Evaluation Form, attached to Module 01.