MetaCo

Administration and Office Skills

Administration Essentials

Organised, on time, on point: practical systems for administrators who keep the office running.

Organised, on time, on point: practical systems for administrators who keep the office running.

About this course

Welcome to Administration Essentials. Administrators keep an organisation’s information, time, people and resources in the right place at the right moment, so that everyone else can do their work. This course gives you practical systems you can set up straight away, from your inbox to the front desk. It combines international good practice with the South African laws and realities that shape everyday admin work.

COURSE STRUCTURE • Module 01: Introduction • Module 02: The Modern Administrator • Module 03: Organising Information • Module 04: Workspace, Routines and Wellbeing • Module 05: Planning and Prioritising • Module 06: Interruptions, Assertiveness and Saying No • Module 07: Meetings and Business Travel • Module 08: Professional Communication • Module 09: Front Desk and Visitor Service • Module 10: Putting It into Practice

HOW IT WORKS Work through each module online. Most modules end with a short knowledge check (60% to continue). The course ends with a final assessment: pass mark 80%, 60 minutes, 3 attempts. Learners who pass receive a MetaCo certificate.

COURSE MATERIALS Learner Manual, Activity Workbook, Quick Reference Guide, practical toolkit, Action Plan and Evaluation Form, attached to Module 01.

Course content

Module 1: Module 01: Introduction

  • 1.1 Introduction

Module 2: Module 02: The Modern Administrator

  • 2.1 The Modern Administrator
  • 2.2 Case study

Module 3: Module 03: Organising Information

  • 3.1 Organising Information
  • 3.2 Case study

Module 4: Module 04: Workspace, Routines and Wellbeing

  • 4.1 Workspace, Routines and Wellbeing
  • 4.2 Case study

Module 5: Module 05: Planning and Prioritising

  • 5.1 Planning and Prioritising
  • 5.2 Case study

Module 6: Module 06: Interruptions, Assertiveness and Saying No

  • 6.1 Interruptions, Assertiveness and Saying No
  • 6.2 Case study

Module 7: Module 07: Meetings and Business Travel

  • 7.1 Meetings and Business Travel
  • 7.2 Case study

Module 8: Module 08: Professional Communication

  • 8.1 Professional Communication
  • 8.2 Case study

Module 9: Module 09: Front Desk and Visitor Service

  • 9.1 Front Desk and Visitor Service
  • 9.2 Case study

Module 10: Module 10: Putting It into Practice

  • 10.1 Putting It into Practice